Refund policy

Browsing xG Lab is free. This policy applies to the optional paid Pro subscription. Payments are processed by Polar, who acts as the merchant of record; Polar issues any refunds on our behalf and their buyer terms also apply.

14-day money-back guarantee

If you are not satisfied with a Pro subscription, you may request a full refund within 14 days of your first payment. Simply contact us and we will arrange the refund through Polar.

Cancellations

You can cancel at any time from your account. Cancellation stops future renewals and takes effect at the end of the current billing period — you keep access to Pro features until then. Cancelling does not, by itself, trigger a refund of the current period outside the 14-day window above.

Renewals

Subscriptions renew automatically. Renewal payments are generally non-refundable, but if you were charged in error, did not intend to renew, or experienced a technical problem that prevented you from using the service, please contact us — we review such requests in good faith and will issue a refund where appropriate.

Digital service

xG Lab is a digital, web-based service. There are no physical goods to return.

How to request a refund

Email us at support@xglab.io with the email address used for the purchase. You can also request a refund directly through the Polar receipt you received by email.